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ABOUT US

WHAT IS HOBBY ULTRA?

Hobby Ultra Ltd is an e-commerce business that stocks imported goods from all around the world. The company is run by a collector, so you know you're in safe hands. 

The pilot behind Hobby Ultra has years of experience in working within the retail sector, so you can expect some of the best knowledge and customer service around.

WHAT DO YOU SELL?

We aim to find you some of the coolest stuff available, including quality model kits, Figma, Nendoroid, plushes and much more.

Check out what we have and do not hesitate to request items! We'll try our best to source it.

We're always in the process of filling the internet tubes with new stock updates every week, so keep on checking by with us.

ARE YOUR PRODUCTS OFFICIAL?

We only source merchandise from trusted suppliers. We can spot a fake Nendoroid from a mile away.

We know what it's like to deal with fakes, and we are fully committed to making sure everything we sell is fully-licensed. We understand the market suffers enough from it, so we're going to war with it.

If you're still unsure, please note that we are an Official GoodSmile Partner Shop.

ARE YOUR PRODUCTS SUITABLE FOR ALL AGES?

Products on this site are not suitable for anyone under the age of 12. 

If required, we will put age restrictions on our items. Some items, such as hobby knives, will have to be purchased by customers over the age of 18. This also applies to manga with an explicit content warning on. Upon purchase, customers agree to being over the age suitable for the product. 

SHIPPING?

We currently offer FREE shipping on all orders over £15! We're only allowing UK sales at the moment, but once things calm down a bit we'll soon offer out products to the world soon.

We always provide tracking/signature information after we've dispatched your purchase if it's over £20, so please check your emails for tracking information! This can sometimes end up in the Junk folder.

For super huge items, we will usually deliver your order through another courier. In every case, expensive items will always have tracking information provided within a day or two.

In the near future, we will attempt to have a low carbon footprint, with biodegradable bubble wrap and paper/card packaging. Sometimes we'll reuse some old boxes, just to save waste. We've seen what happened during the Second Impact, so we really need to look after the planet! 

PRE-ORDER POLICY

For pre-orders, we offer customers the chance to secure their product by paying a deposit. Usually, this deposit is half the price of the item.

Whilst we provide an estimated arrival date for our items, please be aware that releases can be delayed without reason. If this happens and we're informed, we'll let the customer know.

Once a figure is in stock and in our office, customers are notified via email that they need to pay the remaining cost of the item. 

To ensure that customers receive their product, we tend to have a cut-off point for pre-orders so we can fulfil those numbers without issues. If you notice you can't pre-order an item, that's because we've reached the pre-order limit for that product. If you're in desperate need though, please contact us.

Please note that pre-ordering an item is a commitment made by the buyer, and is non-refundable after 14 days. If you need to cancel within the 14 days, then please contact us to arrange this. 

We intend to fulfil every pre-order made, but please note that it's an entirely dependent on our suppliers and release dates or cancellations. All deposits are refunded if we're aware of any changes.  

REFUNDS

If your item is defective, we will refund your item if it is returned within 14 days. 

We'll also pay for the shipping!

Products will need to be returned to be eligible for a refund. We will not accept returns without any prior communication.

Simply contact us and we'll arrange it, and if you require any further information, check out our policy during the checkout process.

WHERE HAVE I SEEN YOU BEFORE?

Hobby Ultra Ltd can also be found via eBay, using the link below:

Hobby Ultra eBay Account

ARE YOU ON INSTAGRAM?

We are indeed!

Our pages are linked below, so please smash that follow button and keep yourself updated on our new products!

WHICH ARTIST MADE YOUR FANTASTIC MASCOT?

Well, that would be @TheDuckGod over on Twitter. He has plenty of experience with commissions, so hit them up and pay them good money because artists deserve your support!